The Ad Concierge Operated by AOD Solutions LLC, DBA The Ad Concierge A limited liability company formed in New York, New York

Last Updated: 9/01/2026

1. Acceptance of Terms

These Terms and Conditions (“Terms”) govern all advertising, media planning, media buying, digital placements, digital out-of-home (“DOOH”) placements, campaign management, creative coordination, reporting, and related services provided by The Ad Concierge.

By using this website, submitting payment, approving a proposal, purchasing a digital placement, submitting creative, approving a campaign, signing an insertion order, or otherwise engaging The Ad Concierge, you (“Client”) agree to be bound by these Terms. If you do not agree, you should not purchase, approve, or submit any campaign through The Ad Concierge.

2. Services

The Ad Concierge provides advertising strategy, media planning, media buying coordination, digital placement access, campaign management, and reporting across available advertising channels, including digital out-of-home, connected television, streaming audio, digital display, programmatic media, email marketing, data-driven advertising, and related channels.

The Ad Concierge may work with third-party platforms, media owners, screen networks, publishers, demand-side platforms, supply-side platforms, ad exchanges, data providers, creative review teams, and other advertising technology partners to plan, place, manage, and report on campaigns.

3. Programmatic Advertising

Many placements purchased through The Ad Concierge, including DOOH and other digital advertising, may be bought, scheduled, or delivered through programmatic advertising systems. Programmatic advertising relies on automated bidding, available inventory, audience data, platform rules, publisher approvals, floor pricing, pacing, and real-time market conditions. Programmatic placements are therefore not the same as fixed, guaranteed, direct media reservations unless The Ad Concierge expressly confirms a guaranteed reservation in writing.

4. No Guarantees

All campaigns, placements, proposals, estimates, packages, and media opportunities are subject to availability, approval, inventory conditions, platform access, media owner acceptance, technical requirements, and third-party review.

The Ad Concierge does not guarantee any specific placement, screen, publisher, venue, market, impression count, play count, delivery date, delivery time, pacing, audience reach, click-through rate, conversion rate, lead volume, sales result, return on ad spend, business outcome, or other performance result, unless expressly stated in writing by The Ad Concierge. Any impression, play, reach, audience, or traffic estimates, and any performance forecasts or projected results, are provided for planning purposes only and are not guarantees of actual delivery or performance.

5. Payment Terms

All payments made to The Ad Concierge are final and non-refundable, without exception. This applies to all purchases made through the website, checkout pages, proposals, invoices, insertion orders, payment links, or any other payment method, and includes media costs, placement costs, strategy, planning, campaign setup, creative coordination, platform access, data, production, reporting, and management fees.

Once a campaign, placement, or media purchase is approved, submitted, scheduled, launched, reserved, processed, or placed into production or media buying systems, funds are considered committed and are non-refundable under any circumstances, including but not limited to client dissatisfaction, change of mind, business changes, or campaign cancellation.

Payment is required before campaign launch unless otherwise agreed in writing. The Ad Concierge may pause, delay, cancel, or withhold the launch of any campaign if payment has not been received, if creative has not been approved, if required materials have not been provided, or if unresolved compliance, technical, or operational issues exist. All unpaid amounts remain due regardless of campaign status, including amounts owed for planning, setup, media reservations, platform fees, third-party costs, production, management, and reporting.

6. Service Issues and Credits

If a campaign experiences a delivery issue, technical issue, inventory issue, reporting discrepancy, or other disruption, The Ad Concierge may, at its sole discretion, offer a credit, extension, replacement placement, campaign adjustment, or makegood. Any such remedy is not guaranteed and shall be the Client’s sole and exclusive remedy. No cash refunds will be issued under any circumstances. If a credit is granted, it must be used within 12 consecutive months unless otherwise confirmed in writing by The Ad Concierge.

7. Third-Party Platforms and Vendors

The Ad Concierge relies on third-party platforms, media owners, screen networks, publishers, ad exchanges, demand-side platforms, supply-side platforms, data providers, and other vendors to deliver many advertising campaigns. The Ad Concierge is not responsible for delays, rejections, outages, technical issues, screen downtime, reporting discrepancies, inventory changes, pricing changes, publisher decisions, platform errors, media owner restrictions, approval delays, or other issues caused by third parties or otherwise outside its direct control.

8. Creative Approval

All creative materials are subject to review and approval by The Ad Concierge, media owners, publishers, platforms, screen networks, venues, and applicable third-party partners. Creative may be rejected, delayed, paused, removed, or restricted for any reason, including content restrictions, legal concerns, political content, adult content, misleading claims, regulated products, offensive material, poor file quality, incorrect format, technical issues, copyright or trademark concerns, platform policy violations, or local market restrictions.

The Client is responsible for submitting all creative materials on time and in the required format. The Ad Concierge does not guarantee that late, incorrect, or revised creative can be approved or launched within the requested campaign timeline.

9. Client Representations and Indemnification

The Client is solely responsible for ensuring that all creative, copy, images, video, logos, trademarks, claims, offers, landing pages, products, services, and campaign materials are accurate, lawful, properly licensed, and compliant with all applicable laws, regulations, advertising standards, platform policies, and industry rules.

By submitting creative or approving a campaign, the Client represents that it owns or has obtained all necessary rights, permissions, licenses, and approvals to use the submitted materials. The Client agrees to indemnify and hold harmless The Ad Concierge, its owners, members, employees, contractors, vendors, partners, and affiliates from any claim, loss, liability, damage, cost, or expense related to the Client’s advertising materials, products, services, claims, legal compliance, intellectual property, or breach of these Terms.

10. Campaign Changes

Any changes requested after campaign approval may require additional time, fees, technical review, media owner approval, or platform processing. The Ad Concierge does not guarantee that requested changes can be made once a campaign has been submitted, scheduled, launched, approved, purchased, or delivered. If changes are possible, they may affect campaign timing, pricing, delivery, pacing, reporting, or availability.

11. Campaign Timing

Campaign timing is subject to payment confirmation, creative approval, inventory availability, platform processing, media owner review, technical requirements, and operational timelines. The Ad Concierge will make reasonable efforts to meet requested launch dates, but launch dates are not guaranteed unless expressly confirmed in writing. Delays caused by late payment, late creative, incorrect specifications, client revisions, approval delays, third-party platforms, or media owner review are not the responsibility of The Ad Concierge.

12. Reporting

The Ad Concierge may provide reporting based on data made available by third-party platforms, media owners, publishers, screen networks, or reporting systems. Reporting may include impressions, plays, spend, pacing, clicks, completion rates, delivery summaries, screenshots, proof of play, or other available metrics depending on the campaign type and available reporting access. Reporting may vary by channel, platform, publisher, market, media owner, and campaign type. The Ad Concierge is not responsible for reporting delays, reporting gaps, platform discrepancies, data limitations, or differences between estimated and final delivery numbers.

13. Pricing, Proposals, and Inventory

Any proposal, quote, package, media plan, pricing sheet, checkout description, inventory estimate, projection, or campaign forecast is based on information available at the time it is prepared. Inventory, pricing, availability, audience data, CPMs, impressions, play estimates, and delivery conditions may change without notice. The Ad Concierge reserves the right to update pricing, revise packages, remove inventory, substitute comparable opportunities, or decline a campaign if conditions change before launch.

All advertising inventory is subject to availability and may sell out, change, become unavailable, be repriced, be removed, be paused, be restricted, or be declined by a media owner, publisher, platform, venue, network, or third-party partner. The Ad Concierge is not responsible for any resulting change in inventory availability, pricing, or approval status.

14. No Exclusivity

Unless expressly agreed in writing, The Ad Concierge does not provide category, market, placement, screen, venue, or publisher exclusivity, competitive separation, or guaranteed separation from other advertisers.

15. Cancellations and Rejected Campaigns

Once a campaign or placement has been approved, paid for, submitted, scheduled, purchased, launched, or placed into production, cancellations are not eligible for refunds. If the Client requests cancellation, The Ad Concierge may, at its sole discretion, attempt to stop future delivery or preserve remaining value as a credit, but any committed media, platform fees, production costs, management fees, data costs, creative coordination fees, or third-party costs remain fully payable and non-refundable.

The Ad Concierge reserves the right to reject, pause, cancel, remove, or refuse any campaign it believes may violate applicable laws, platform policies, media owner standards, brand safety guidelines, third-party requirements, or these Terms. No refund will be issued if a campaign is rejected, paused, removed, delayed, or canceled due to Client materials, Client claims, policy violations, legal concerns, late creative, incorrect specifications, non-payment, or failure to comply with approval requirements.

16. Force Majeure

The Ad Concierge shall not be liable for delay, failure, interruption, non-delivery, or non-performance caused by events outside its reasonable control, including platform outages, screen outages, internet failure, ad exchange issues, technical failures, weather, natural disasters, labor disputes, government actions, venue closures, public emergencies, third-party delays, media owner issues, publisher decisions, or supply issues.

17. Limitation of Liability

To the fullest extent permitted by law, The Ad Concierge shall not be liable for indirect, incidental, special, consequential, punitive, exemplary, or lost-profit damages. The total liability of The Ad Concierge for any claim related to any campaign, placement, website purchase, proposal, invoice, service, or media buy shall not exceed the amount paid by the Client to The Ad Concierge for the specific campaign or placement giving rise to the claim.

18. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the State of New York, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms, The Ad Concierge, any campaign, any placement, or any related service shall be brought exclusively in the state or federal courts located in New York, New York, unless otherwise required by applicable law.

19. Changes to These Terms

The Ad Concierge may update these Terms at any time. Updated Terms will be posted on this website with a revised effective date. Continued use of the website, continued engagement of The Ad Concierge, or purchase of any placement after updates are posted constitutes acceptance of the updated Terms.

20. Acknowledgment

By purchasing a placement, submitting payment, approving a proposal, approving a campaign, signing an insertion order, submitting creative, or otherwise working with The Ad Concierge, the Client confirms that they have read, understood, and agreed to these Terms.

Checkout Terms

By completing this purchase, you agree that all digital placements and advertising campaigns are subject to availability, approval, technical requirements, media owner acceptance, platform rules, and programmatic delivery conditions. Programmatic placements are not guaranteed placements unless expressly confirmed in writing by The Ad Concierge. The Ad Concierge does not guarantee specific screens, publishers, impressions, plays, timing, pacing, performance, conversions, sales, leads, or business results.

All payments are final and non-refundable. If a delivery issue occurs, The Ad Concierge may, at its sole discretion, offer a credit, replacement placement, campaign extension, or makegood as the Client’s sole remedy. No cash refunds will be issued.

By submitting payment, you confirm that your creative materials are legal, accurate, properly licensed, compliant with all applicable rules, and subject to approval by The Ad Concierge, media owners, publishers, platforms, and third-party partners.

The Ad Concierge is operated by AOD Solutions LLC, DBA The Ad Concierge, a limited liability company formed in New York, New York. Questions about these Terms can be directed to hello@theadconcierge.com.