Last Updated: 5/01/2026

 

These Terms and Conditions apply to all advertising, media planning, media buying, digital placements, digital out of home placements, campaign management, creative coordination, reporting, and related services provided by The Ad Concierge, operated by [Insert Full Legal LLC Name], a limited liability company formed in the State of New York.

By using this website, submitting payment, approving a proposal, purchasing a digital placement, submitting creative, approving a campaign, signing an insertion order, or otherwise engaging The Ad Concierge, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms and Conditions, you should not purchase, approve, or submit any campaign through The Ad Concierge.

The Ad Concierge provides advertising strategy, media planning, media buying coordination, digital placement access, campaign management, and reporting across available advertising channels, including digital out of home, connected television, streaming audio, digital display, programmatic media, email marketing, data driven advertising, and related media channels. The Ad Concierge may work with third party platforms, media owners, screen networks, publishers, demand side platforms, supply side platforms, ad exchanges, data providers, creative review teams, and other advertising technology partners in order to plan, place, manage, and report on campaigns.

Many placements purchased through The Ad Concierge, including digital out of home and other digital advertising placements, may be bought, scheduled, or delivered through programmatic advertising systems. Programmatic advertising uses automated technology, bidding logic, available inventory, audience data, platform rules, publisher approvals, floor pricing, pacing, and real time market conditions to determine when, where, and how advertisements are delivered. Because of this, programmatic placements are not the same as fixed, guaranteed, direct media reservations unless The Ad Concierge expressly confirms a guaranteed reservation in writing.

All campaigns, placements, proposals, estimates, packages, and media opportunities are subject to availability, approval, inventory conditions, platform access, media owner acceptance, technical requirements, and third party review. The Ad Concierge does not guarantee any specific placement, screen, publisher, venue, market, impression count, play count, delivery date, delivery time, pacing, audience reach, click through rate, conversion rate, lead volume, sales result, return on ad spend, business outcome, or other performance result unless expressly stated in writing by The Ad Concierge. Any impression estimates, play estimates, reach estimates, audience estimates, traffic estimates, performance forecasts, or projected results are provided for planning purposes only and are not guarantees of actual delivery or performance.

All payments made to The Ad Concierge are final and non refundable. This applies to all purchases made through the website, checkout pages, proposals, invoices, insertion orders, payment links, or any other payment method. Payments may include media costs, placement costs, strategy, planning, campaign setup, creative coordination, platform access, data, production, reporting, management fees, and any other related services. Once a campaign, placement, or media purchase is approved, submitted, scheduled, launched, reserved, processed, or placed into production or media buying systems, funds are considered committed and are not eligible for a refund.

If a campaign experiences a delivery issue, technical issue, inventory issue, reporting discrepancy, or other disruption, The Ad Concierge may, at its sole discretion, offer a credit, extension, replacement placement, campaign adjustment, or makegood. Any credit, extension, replacement placement, or makegood is not guaranteed and shall be the client’s sole remedy. No cash refunds will be issued. If a credit is granted, it must be used within 12 consecutive months unless otherwise confirmed in writing by The Ad Concierge.

The client understands and agrees that The Ad Concierge relies on third party platforms, media owners, screen networks, publishers, ad exchanges, demand side platforms, supply side platforms, data providers, and other vendors to deliver many advertising campaigns. The Ad Concierge is not responsible for delays, rejections, outages, technical issues, screen downtime, reporting discrepancies, inventory changes, pricing changes, publisher decisions, platform errors, media owner restrictions, approval delays, or other issues caused by third parties or outside the direct control of The Ad Concierge.

All creative materials are subject to review and approval by The Ad Concierge, media owners, publishers, platforms, screen networks, venues, and applicable third party partners. Creative may be rejected, delayed, paused, removed, or restricted for any reason, including content restrictions, legal concerns, political content, adult content, misleading claims, regulated products, offensive material, poor file quality, incorrect format, technical issues, copyright concerns, trademark concerns, platform policy violations, or local market restrictions. The client is responsible for submitting all creative materials on time and in the required format. The Ad Concierge does not guarantee that late creative, incorrect creative, or revised creative can be approved or launched within the requested campaign timeline.

The client is solely responsible for ensuring that all creative, copy, images, video, logos, trademarks, claims, offers, landing pages, products, services, and campaign materials are accurate, lawful, properly licensed, and compliant with all applicable laws, regulations, advertising standards, platform policies, and industry rules. By submitting creative or approving a campaign, the client represents that it owns or has obtained all necessary rights, permissions, licenses, and approvals to use the submitted materials. The client agrees to indemnify and hold harmless The Ad Concierge, its owners, members, employees, contractors, vendors, partners, and affiliates from any claim, loss, liability, damage, cost, or expense related to the client’s advertising materials, products, services, claims, legal compliance, intellectual property, or breach of these Terms and Conditions.

Any changes requested after campaign approval may require additional time, fees, technical review, media owner approval, or platform processing. The Ad Concierge does not guarantee that requested changes can be made once a campaign has been submitted, scheduled, launched, approved, purchased, or delivered. If changes are possible, they may affect campaign timing, pricing, delivery, pacing, reporting, or availability.

Campaign timing is subject to payment confirmation, creative approval, inventory availability, platform processing, media owner review, technical requirements, and operational timelines. The Ad Concierge will make reasonable efforts to meet requested launch dates, but launch dates are not guaranteed unless expressly confirmed in writing. Delays caused by late payment, late creative, incorrect specifications, client revisions, approval delays, third party platforms, or media owner review are not the responsibility of The Ad Concierge.

Payment is required before campaign launch unless otherwise agreed in writing. The Ad Concierge may pause, delay, cancel, or withhold the launch of any campaign if payment has not been received, if creative has not been approved, if the client has not provided required materials, or if there are unresolved compliance, technical, or operational issues. All unpaid amounts remain due regardless of campaign status, including amounts owed for planning, setup, media reservations, platform fees, third party costs, production, management, and reporting.

The Ad Concierge may provide reporting based on data made available by third party platforms, media owners, publishers, screen networks, or reporting systems. Reporting may include impressions, plays, spend, pacing, clicks, completion rates, delivery summaries, screenshots, proof of play, or other available metrics depending on the campaign type and available reporting access. The client understands that reporting may vary by channel, platform, publisher, market, media owner, and campaign type. The Ad Concierge is not responsible for reporting delays, reporting gaps, platform discrepancies, data limitations, or differences between estimated and final delivery numbers.

Any proposal, quote, package, media plan, pricing sheet, checkout description, inventory estimate, projection, or campaign forecast is based on information available at the time it is prepared. Inventory, pricing, availability, audience data, CPMs, impressions, play estimates, and delivery conditions may change without notice. The Ad Concierge reserves the right to update pricing, revise packages, remove inventory, substitute comparable opportunities, or decline a campaign if conditions change before launch.

All advertising inventory is subject to availability. Inventory may sell out, change, become unavailable, be repriced, be removed, be paused, be restricted, or be declined by a media owner, publisher, platform, venue, network, or third party partner. The Ad Concierge is not responsible for any change in inventory availability, pricing, or approval status.

Once a campaign or placement has been approved, paid for, submitted, scheduled, purchased, launched, or placed into production, cancellations are not eligible for refunds. If the client requests cancellation, The Ad Concierge may, at its sole discretion, attempt to stop future delivery or preserve remaining value as a credit, but any committed media, platform fees, production costs, management fees, data costs, creative coordination fees, or third party costs remain fully payable and non refundable.

Unless expressly agreed in writing, The Ad Concierge does not provide category exclusivity, market exclusivity, placement exclusivity, screen exclusivity, venue exclusivity, publisher exclusivity, competitive separation, or guaranteed separation from other advertisers.

The Ad Concierge reserves the right to reject, pause, cancel, remove, or refuse any campaign that it believes may violate applicable laws, platform policies, media owner standards, brand safety guidelines, third party requirements, or these Terms and Conditions. No refund will be issued if a campaign is rejected, paused, removed, delayed, or canceled due to client materials, client claims, policy violations, legal concerns, late creative, incorrect specifications, non payment, or failure to comply with approval requirements.

The Ad Concierge shall not be liable for delay, failure, interruption, non delivery, or non performance caused by events outside its reasonable control, including platform outages, screen outages, internet failure, ad exchange issues, technical failures, weather, natural disasters, labor disputes, government actions, venue closures, public emergencies, third party delays, media owner issues, publisher decisions, supply issues, or other circumstances beyond the control of The Ad Concierge.

To the fullest extent permitted by law, The Ad Concierge shall not be liable for indirect, incidental, special, consequential, punitive, exemplary, or lost profit damages. The total liability of The Ad Concierge for any claim related to any campaign, placement, website purchase, proposal, invoice, service, or media buy shall not exceed the amount paid by the client to The Ad Concierge for the specific campaign or placement giving rise to the claim.

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of New York, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms and Conditions, The Ad Concierge, any campaign, any placement, or any related service shall be brought in the state or federal courts located in New York, unless otherwise required by applicable law.

The Ad Concierge may update these Terms and Conditions at any time. Updated Terms and Conditions will be posted on this website with a revised effective date. Continued use of the website, continued engagement of The Ad Concierge, or purchase of any placement after updates are posted constitutes acceptance of the updated Terms and Conditions.

By purchasing a placement, submitting payment, approving a proposal, approving a campaign, signing an insertion order, submitting creative, or otherwise working with The Ad Concierge, the client confirms that they have read, understood, and agreed to these Terms and Conditions.

CHECKOUT TERMS

By completing this purchase, you agree that all digital placements and advertising campaigns are subject to availability, approval, technical requirements, media owner acceptance, platform rules, and programmatic delivery conditions. Programmatic placements are not guaranteed placements unless expressly confirmed in writing by The Ad Concierge. The Ad Concierge does not guarantee specific screens, publishers, impressions, plays, timing, pacing, performance, conversions, sales, leads, or business results. All payments are final and non refundable. If a delivery issue occurs, The Ad Concierge may, at its sole discretion, offer a credit, replacement placement, campaign extension, or makegood as the client’s sole remedy. No cash refunds will be issued. By submitting payment, you confirm that your creative materials are legal, accurate, properly licensed, compliant with all applicable rules, and subject to approval by The Ad Concierge, media owners, publishers, platforms, and third party partners.

 

Yes. Below is a website ready Privacy Policy tailored for The Ad Concierge, your checkout flow, digital placements, inquiry forms, payments, campaign management, reporting, and advertising technology partners. Since your LLC is formed in New York, I included New York governing language and reasonable data security language, which aligns with New York Attorney General guidance that businesses should use reasonable safeguards to protect personal information. (New York State Attorney General)

You should have an attorney review this before publishing, especially if you plan to run retargeting pixels, email marketing, third party analytics, or campaigns involving California, EU,